Looking to see what our member experience is like, look at these messages received during our annual member satisfaction survey:
“My coordinator works very hard to make sure we are always on the same page and working together towards the same goals. He is one of the best people I have ever met. I am so thankful for him and all that he does.”
“My coordinator shows knowledge of my medical conditions and suggests prompt solutions. They are the key link (central connector) with my PCP, Specialists and insurance. I feel well understood at a linguistic, emotional and cultural plane.”
“We communicate and are able to come to a shared view of my needs and plan to address them. She helps me advocate for myself when needed, and she helps me in departments I struggle in. She has helped me be able to be more independent and proactive. She has helped me a lot with self-care and self-esteem.”
“My coordinator has delivered tangible results both in medical equipment and in housing accommodation. I suffer from two serious and disabling chronic diseases, and through his professional efforts, my life quality has dramatically improved.”
Impact of Coordinated Care
In just twelve months, our members experienced fewer emergency department visits and more visits with their primary care providers and specialists.
Decrease in Emergency Department Visits